Questioning Style Development

Insurance / Finance

Questioning Style Development

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Ongoing training and development are standard tools in business. If your competitors are investing in expanding their employees’ skill base, then you should also consider it. In a competitive environment businesses need to continue developing and up skilling their staff, or get left behind.

Improving your team’s ability to question customers gives people a better, and more efficient, understanding of how to get the right answers in the quickest timeframe.

Additional Benefits:

To help you deal with all types of customers, Interview Skills will give you essential and practical tools on:

Effective interview behaviours and questioning styles.
How the mind processes information and questions.
Answer processing – how to decipher customer answers and uncover the truth.
Effective listening skills – good communication means improved results
Question refining – how not to ask leading/misleading questions, multiple and complex questions in order to adopt appropriate question lines.
The importance of reading non-verbal communication (body language).
Conflict resolution.

Business Outcomes

Improved fraud prevention and raised levels of fraud detection
Raised staff confidence levels (which leads to increased job satisfaction and reduced staff turnover)
Improved levels of knowledge (Better planning and stronger interview skills increase effectiveness and save time)
Interview control leads to earlier (and more efficient) identification of inconsistencies, saving your company time, and money