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In The Field Of
Investigative Interviewing
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Questioning Style Development – Foundation
The Questioning Style Development course is suitable for everyone who wants to improve their Investigative Interviewing within the Organisation. It provides a Foundation level so staff can improve their questioning skills and obtain quality information in a simple effective manner.
Improving questioning skills gives people a better understanding of the correct questions to use and offers practical tools to deal with anyone.
It includes the following areas:
- Good Interview behaviour to adopt
- How the mind processes information and questions
- Effective Listening skills
- Open and Closed questions
- Inappropriate questions
- Multiple questions
- Leading and Misleading questions
- Complex questions
- Effective Body Language ( Non verbal communication )
- Conflict Resolution
Business Outcomes
- Deal with people in an efficient manner leads to relevant cost benefits
- Improved levels of knowledge, planning and interviewer skills raise effectiveness and save time
- Raising staff confidence levels, leads to increased job satisfaction and reduced staff turnover
- Improved control of interview contact and content leads to cases containing more relevant details, checkable facts and identified inconsistencies at an early stage
- Better fraud prevention and increased levels of detection lead to the reduction of losses
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